.first-shift-module__lzeC5q__labShell,.first-shift-module__lzeC5q__loadingShell{--lab-ink:#122019;--lab-ink-soft:#48584f;--lab-paper:#f5f1e7;--lab-paper-deep:#e8e1d2;--lab-forest:#0d2e25;--lab-forest-raised:#143a30;--lab-lime:#d8ff69;--lab-coral:#ff795f;--lab-blue:#9fcae9;--lab-line-dark:#f5f1e724;--lab-line-light:#12201929;min-height:100vh;color:var(--lab-paper);background:radial-gradient(circle at 82% 10%,#d8ff6914,#0000 28rem),linear-gradient(#0b251d 0%,#101d18 42%,#0a1511 100%)}.first-shift-module__lzeC5q__labShell button,.first-shift-module__lzeC5q__labShell a{-webkit-tap-highlight-color:transparent}.first-shift-module__lzeC5q__simBanner{z-index:50;min-height:38px;color:var(--lab-ink);background:var(--lab-lime);font-family:var(--mono);letter-spacing:.06em;text-transform:uppercase;border-bottom:1px solid #12201961;justify-content:space-between;align-items:center;gap:20px;padding:8px max(24px,50vw - 720px);font-size:10px;display:flex;position:sticky;top:0}.first-shift-module__lzeC5q__simBanner>div{align-items:center;gap:10px;display:flex}.first-shift-module__lzeC5q__simBanner strong{letter-spacing:.14em;font-size:11px}.first-shift-module__lzeC5q__simBanner b{color:var(--lab-paper);background:var(--lab-ink);border-radius:999px;padding:3px 7px;font-size:9px}.first-shift-module__lzeC5q__bannerDot{background:var(--lab-ink);border-radius:50%;width:5px;height:5px}.first-shift-module__lzeC5q__labHeader{border-bottom:1px solid var(--lab-line-dark);grid-template-columns:1fr auto 1fr;align-items:center;gap:24px;width:min(1440px,100% - 48px);min-height:92px;margin:0 auto;display:grid}.first-shift-module__lzeC5q__labWordmark{align-items:center;gap:11px;width:fit-content;display:inline-flex}.first-shift-module__lzeC5q__labWordmark>span{width:38px;height:38px;color:var(--lab-ink);background:var(--lab-lime);font-family:var(--mono);letter-spacing:-.04em;border-radius:50%;place-items:center;font-size:11px;font-weight:800;display:grid}.first-shift-module__lzeC5q__labWordmark strong,.first-shift-module__lzeC5q__labWordmark small{display:block}.first-shift-module__lzeC5q__labWordmark strong{letter-spacing:-.02em;font-size:14px}.first-shift-module__lzeC5q__labWordmark small{color:#f5f1e794;font-family:var(--mono);letter-spacing:.12em;text-transform:uppercase;margin-top:3px;font-size:8px}.first-shift-module__lzeC5q__shiftIdentity{text-align:center}.first-shift-module__lzeC5q__shiftIdentity p{font-size:14px;font-weight:650}.first-shift-module__lzeC5q__shiftIdentity span{color:#f5f1e794;font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;margin-top:5px;font-size:9px;display:block}.first-shift-module__lzeC5q__modeToggle{border:1px solid var(--lab-line-dark);background:#0000001f;border-radius:999px;grid-template-columns:repeat(2,1fr);justify-self:end;padding:3px;display:inline-grid}.first-shift-module__lzeC5q__modeToggle button{color:#f5f1e794;cursor:pointer;background:0 0;border:0;border-radius:999px;min-height:34px;padding:0 15px;font-size:11px;font-weight:700}.first-shift-module__lzeC5q__modeToggle button.first-shift-module__lzeC5q__modeActive{color:var(--lab-ink);background:var(--lab-paper)}.first-shift-module__lzeC5q__progressBar{background:#f5f1e70f;width:min(1440px,100% - 48px);height:2px;margin:-1px auto 0;position:relative;overflow:hidden}.first-shift-module__lzeC5q__progressBar span{background:var(--lab-lime);transition:width .32s;position:absolute;inset:0 auto 0 0}.first-shift-module__lzeC5q__labGrid{grid-template-columns:minmax(220px,.72fr) minmax(480px,1.75fr) minmax(260px,.88fr);gap:16px;width:min(1440px,100% - 48px);margin:24px auto 0;display:grid}.first-shift-module__lzeC5q__queuePanel,.first-shift-module__lzeC5q__metricsPanel,.first-shift-module__lzeC5q__casePanel,.first-shift-module__lzeC5q__replayPanel{border:1px solid var(--lab-line-dark);border-radius:14px;box-shadow:0 24px 70px #00000029}.first-shift-module__lzeC5q__queuePanel,.first-shift-module__lzeC5q__metricsPanel{-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#0f3027b8;padding:20px}.first-shift-module__lzeC5q__panelHeadingRow{justify-content:space-between;align-items:flex-start;gap:14px;display:flex}.first-shift-module__lzeC5q__panelHeadingRow h2,.first-shift-module__lzeC5q__replayHeader h2,.first-shift-module__lzeC5q__decisionHeading h2{letter-spacing:-.04em;margin-top:4px;font-size:20px;font-weight:620}.first-shift-module__lzeC5q__eyebrow{color:var(--lab-lime);font-family:var(--mono);letter-spacing:.13em;text-transform:uppercase;font-size:9px;font-weight:700}.first-shift-module__lzeC5q__queueCount,.first-shift-module__lzeC5q__livePill{min-width:34px;min-height:28px;color:var(--lab-ink);background:var(--lab-lime);font-family:var(--mono);text-transform:uppercase;border-radius:999px;place-items:center;padding-inline:9px;font-size:9px;font-weight:800;display:grid}.first-shift-module__lzeC5q__caseQueue{gap:9px;margin-top:20px;list-style:none;display:grid}.first-shift-module__lzeC5q__queueCase,.first-shift-module__lzeC5q__queueCaseActive{border:1px solid var(--lab-line-dark);background:#0516113d;border-radius:10px;min-height:116px;padding:15px;position:relative;overflow:hidden}.first-shift-module__lzeC5q__queueCaseActive{color:var(--lab-ink);background:var(--lab-paper);border-color:var(--lab-paper)}.first-shift-module__lzeC5q__queueCaseActive:before{content:"";background:var(--lab-coral);height:3px;position:absolute;inset:0 0 auto}.first-shift-module__lzeC5q__queueCaseTop{font-family:var(--mono);justify-content:space-between;align-items:center;gap:8px;margin-bottom:14px;font-size:9px;display:flex}.first-shift-module__lzeC5q__queueCase>strong,.first-shift-module__lzeC5q__queueCaseActive>strong{font-size:13px;display:block}.first-shift-module__lzeC5q__queueCase>p,.first-shift-module__lzeC5q__queueCaseActive>p{color:#f5f1e794;margin-top:4px;font-size:11px;line-height:1.4}.first-shift-module__lzeC5q__queueCaseActive>p{color:var(--lab-ink-soft)}.first-shift-module__lzeC5q__queueCase>small,.first-shift-module__lzeC5q__queueCaseActive>small{color:#f5f1e78a;font-family:var(--mono);letter-spacing:.09em;text-transform:uppercase;margin-top:13px;font-size:8px;display:block}.first-shift-module__lzeC5q__segmentLabel{color:#f5f1e77a;font-family:var(--mono);letter-spacing:.06em;text-overflow:ellipsis;text-transform:uppercase;white-space:nowrap;margin-top:9px;font-size:7px;display:block;overflow:hidden}.first-shift-module__lzeC5q__queueCaseActive .first-shift-module__lzeC5q__segmentLabel{color:var(--lab-ink-soft)}.first-shift-module__lzeC5q__queueCaseActive>small{color:#8a402f;font-weight:750}.first-shift-module__lzeC5q__queueCase small[data-status=resolved]{color:var(--lab-lime)}.first-shift-module__lzeC5q__queueCase small[data-status=failed],.first-shift-module__lzeC5q__queueCase small[data-status=escalated]{color:var(--lab-coral)}.first-shift-module__lzeC5q__queueCase small[data-status=waiting-approval]{color:#ffd693}.first-shift-module__lzeC5q__channelChip{color:var(--lab-ink);background:var(--lab-blue);text-transform:uppercase;border-radius:999px;padding:4px 7px;font-size:8px;font-weight:800}.first-shift-module__lzeC5q__channelChip[data-channel=chat]{background:var(--lab-lime)}.first-shift-module__lzeC5q__channelChip[data-channel=voice]{background:#e6b8ff}.first-shift-module__lzeC5q__channelChip[data-channel=sms]{background:#ffd693}.first-shift-module__lzeC5q__channelChip[data-channel=system]{background:#d7d8dc}.first-shift-module__lzeC5q__queueFooter{border-top:1px solid var(--lab-line-dark);color:#f5f1e799;font-family:var(--mono);text-transform:uppercase;justify-content:space-between;align-items:center;gap:12px;margin-top:18px;padding-top:16px;font-size:9px;display:flex}.first-shift-module__lzeC5q__queueFooter strong{color:var(--lab-paper);font-size:10px}.first-shift-module__lzeC5q__casePanel{min-height:700px;color:var(--lab-ink);background:linear-gradient(#12201909 1px, transparent 1px), linear-gradient(90deg, #12201909 1px, transparent 1px), var(--lab-paper);background-size:24px 24px;padding:clamp(22px,3vw,38px)}.first-shift-module__lzeC5q__casePanel .first-shift-module__lzeC5q__eyebrow,.first-shift-module__lzeC5q__shiftResult .first-shift-module__lzeC5q__eyebrow{color:#4b6d5e}.first-shift-module__lzeC5q__caseHeader{justify-content:space-between;align-items:flex-start;gap:24px;display:flex}.first-shift-module__lzeC5q__caseHeader h1,.first-shift-module__lzeC5q__shiftResult h1{letter-spacing:-.055em;margin-top:7px;font-family:Georgia,Times New Roman,serif;font-size:clamp(34px,4vw,52px);font-weight:400;line-height:1}.first-shift-module__lzeC5q__caseRisk{border:1px solid var(--lab-line-light);text-align:right;border-radius:8px;min-width:78px;padding:9px 11px}.first-shift-module__lzeC5q__caseRisk span,.first-shift-module__lzeC5q__caseRisk strong{font-family:var(--mono);text-transform:uppercase;display:block}.first-shift-module__lzeC5q__caseRisk span{color:var(--lab-ink-soft);letter-spacing:.12em;font-size:7px}.first-shift-module__lzeC5q__caseRisk strong{letter-spacing:.06em;margin-top:3px;font-size:9px}.first-shift-module__lzeC5q__caseRisk[data-risk=critical]{color:#7e2e1d;background:#ff795f29;border-color:#ff795f7a}.first-shift-module__lzeC5q__caseRisk[data-risk=high]{color:#604500;background:#f1c55733}.first-shift-module__lzeC5q__messageCard{border:1px solid var(--lab-line-light);background:#fffdf7db;border-radius:12px;margin-top:26px;padding:clamp(20px,3vw,30px);box-shadow:0 18px 40px #12201912}.first-shift-module__lzeC5q__messageCard header{align-items:center;gap:12px;display:flex}.first-shift-module__lzeC5q__avatar{width:42px;height:42px;color:var(--lab-paper);background:var(--lab-forest);font-family:var(--mono);border-radius:50%;flex:none;place-items:center;font-size:10px;font-weight:800;display:grid}.first-shift-module__lzeC5q__messageCard header strong,.first-shift-module__lzeC5q__messageCard header span{display:block}.first-shift-module__lzeC5q__messageCard header strong{font-size:13px}.first-shift-module__lzeC5q__messageCard header span,.first-shift-module__lzeC5q__messageCard header time{color:var(--lab-ink-soft);margin-top:3px;font-size:10px}.first-shift-module__lzeC5q__messageChannel{text-align:right;margin-left:auto}.first-shift-module__lzeC5q__messageChannel span{font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;font-weight:800;color:var(--lab-forest)!important;font-size:8px!important}.first-shift-module__lzeC5q__messageCard blockquote{letter-spacing:-.025em;margin-top:24px;font-size:clamp(17px,2vw,21px);line-height:1.55}.first-shift-module__lzeC5q__ownerBrief,.first-shift-module__lzeC5q__builderStrip{border:1px solid var(--lab-line-light);border-radius:9px;margin-top:16px;padding:15px 17px}.first-shift-module__lzeC5q__ownerBrief{background:#d8ff692b;grid-template-columns:auto 1fr;align-items:start;gap:14px;display:grid}.first-shift-module__lzeC5q__ownerBrief span{color:var(--lab-paper);background:var(--lab-forest);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;border-radius:999px;padding:5px 8px;font-size:8px;font-weight:750}.first-shift-module__lzeC5q__ownerBrief p{color:var(--lab-ink-soft);font-size:12px;line-height:1.5}.first-shift-module__lzeC5q__builderStrip{color:#d8ece2;background:var(--lab-forest);grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.first-shift-module__lzeC5q__builderStrip div{min-width:0}.first-shift-module__lzeC5q__builderStrip span,.first-shift-module__lzeC5q__builderStrip code{font-family:var(--mono);display:block}.first-shift-module__lzeC5q__builderStrip span{color:#d8ece285;letter-spacing:.11em;text-transform:uppercase;font-size:7px}.first-shift-module__lzeC5q__builderStrip code{text-overflow:ellipsis;white-space:nowrap;margin-top:5px;font-size:9px;overflow:hidden}.first-shift-module__lzeC5q__decisionRegion{outline:none;margin-top:28px}.first-shift-module__lzeC5q__authoredResponse{gap:8px;margin-top:18px;display:grid}.first-shift-module__lzeC5q__authoredResponse label{font-size:12px;font-weight:720}.first-shift-module__lzeC5q__authoredResponse input,.first-shift-module__lzeC5q__authoredResponse textarea{width:100%;color:var(--lab-ink);border:1px solid var(--lab-line-light);font:inherit;background:#fffdf7db;border-radius:8px;padding:12px 13px;font-size:12px;line-height:1.5}.first-shift-module__lzeC5q__authoredResponse input{min-height:44px}.first-shift-module__lzeC5q__authoredResponse textarea{resize:vertical;min-height:92px}.first-shift-module__lzeC5q__authoredResponse small{color:var(--lab-ink-soft);font-family:var(--mono);text-transform:uppercase;font-size:10px;line-height:1.45}.first-shift-module__lzeC5q__approvalPanel{background:#ffd69347;border:1px solid #784e1047;border-radius:10px;gap:18px;margin-top:24px;padding:20px;display:grid}.first-shift-module__lzeC5q__approvalPanel h2{letter-spacing:-.035em;margin-top:6px;font-family:Georgia,Times New Roman,serif;font-size:24px;font-weight:400;line-height:1.12}.first-shift-module__lzeC5q__approvalPanel>div:first-child>p:last-child{max-width:680px;color:var(--lab-ink-soft);margin-top:10px;font-size:11px;line-height:1.5}.first-shift-module__lzeC5q__approvalPanel dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;display:grid}.first-shift-module__lzeC5q__approvalPanel dl>div{background:#fffdf78c;border-radius:7px;min-width:0;padding:10px}.first-shift-module__lzeC5q__approvalPanel dt{color:var(--lab-ink-soft);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;font-size:7px}.first-shift-module__lzeC5q__approvalPanel dd{font-family:var(--mono);text-overflow:ellipsis;white-space:nowrap;margin-top:5px;font-size:8px;overflow:hidden}.first-shift-module__lzeC5q__approvalActions{flex-wrap:wrap;gap:8px;display:flex}.first-shift-module__lzeC5q__approvalActions button{cursor:pointer;border-radius:6px;min-height:44px;padding:0 15px;font-size:10px;font-weight:750}.first-shift-module__lzeC5q__approvalGrant{color:var(--lab-paper);background:var(--lab-forest);border:1px solid var(--lab-forest)}.first-shift-module__lzeC5q__approvalReject{color:#742b1c;background:0 0;border:1px solid #742b1c61}.first-shift-module__lzeC5q__decisionHeading{justify-content:space-between;align-items:end;gap:20px;display:flex}.first-shift-module__lzeC5q__decisionHeading>p{color:var(--lab-ink-soft);font-family:var(--mono);font-size:8px}.first-shift-module__lzeC5q__decisionHeading kbd{min-width:19px;min-height:19px;color:var(--lab-ink);background:var(--lab-paper-deep);border:1px solid var(--lab-line-light);border-radius:4px;place-items:center;display:inline-grid;box-shadow:0 2px #12201924}.first-shift-module__lzeC5q__decisionGrid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:14px;display:grid}.first-shift-module__lzeC5q__decisionCard{min-height:206px;color:var(--lab-ink);text-align:left;border:1px solid var(--lab-line-light);cursor:pointer;background:#fffdf7b3;border-radius:10px;flex-direction:column;align-items:flex-start;padding:16px;transition:transform .16s,background .16s,box-shadow .16s;display:flex;position:relative}.first-shift-module__lzeC5q__decisionCard:hover{z-index:1;background:#fffdf7;transform:translateY(-3px);box-shadow:0 14px 30px #1220191c}.first-shift-module__lzeC5q__decisionNumber{width:23px;height:23px;color:var(--lab-ink-soft);border:1px solid var(--lab-line-light);font-family:var(--mono);border-radius:5px;place-items:center;font-size:9px;display:grid;position:absolute;top:12px;right:12px}.first-shift-module__lzeC5q__handsLabel{color:var(--lab-forest);background:var(--lab-blue);font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;border-radius:999px;padding:5px 8px;font-size:7px;font-weight:800}.first-shift-module__lzeC5q__decisionCard:nth-child(2) .first-shift-module__lzeC5q__handsLabel{background:var(--lab-lime)}.first-shift-module__lzeC5q__decisionCard:nth-child(3) .first-shift-module__lzeC5q__handsLabel{background:#e6b8ff}.first-shift-module__lzeC5q__decisionCard strong{letter-spacing:-.025em;margin-top:20px;font-size:15px;display:block}.first-shift-module__lzeC5q__decisionCard p{color:var(--lab-ink-soft);margin-top:8px;font-size:11px;line-height:1.48}.first-shift-module__lzeC5q__decisionCard small{color:#62746b;font-family:var(--mono);text-transform:uppercase;margin-top:auto;padding-top:15px;font-size:7px;display:block}.first-shift-module__lzeC5q__outcomeGood,.first-shift-module__lzeC5q__outcomeWarning{border-radius:9px;outline:none;grid-template-columns:auto 1fr auto;align-items:center;gap:18px;margin-bottom:24px;padding:14px 16px;display:grid}.first-shift-module__lzeC5q__outcomeGood{background:#d8ff6947;border:1px solid #56770047}.first-shift-module__lzeC5q__outcomeWarning{background:#ff795f30;border:1px solid #a73d2747}.first-shift-module__lzeC5q__outcomeGood span,.first-shift-module__lzeC5q__outcomeGood strong,.first-shift-module__lzeC5q__outcomeWarning span,.first-shift-module__lzeC5q__outcomeWarning strong{display:block}.first-shift-module__lzeC5q__outcomeGood span,.first-shift-module__lzeC5q__outcomeWarning span{color:var(--lab-ink-soft);font-family:var(--mono);letter-spacing:.1em;text-transform:uppercase;font-size:7px}.first-shift-module__lzeC5q__outcomeGood strong,.first-shift-module__lzeC5q__outcomeWarning strong{margin-top:3px;font-size:11px}.first-shift-module__lzeC5q__outcomeGood p,.first-shift-module__lzeC5q__outcomeWarning p{color:var(--lab-ink-soft);font-size:11px;line-height:1.45}.first-shift-module__lzeC5q__outcomeGood b,.first-shift-module__lzeC5q__outcomeWarning b{font-family:var(--mono);white-space:nowrap;font-size:9px}.first-shift-module__lzeC5q__metricsPanel{align-self:start}.first-shift-module__lzeC5q__scoreCard{min-height:116px;color:var(--lab-ink);background:var(--lab-lime);border-radius:10px;justify-content:space-between;align-items:center;gap:18px;margin-top:20px;padding:17px;display:flex}.first-shift-module__lzeC5q__scoreCard>div:first-child>span,.first-shift-module__lzeC5q__scoreCard>div:first-child>strong{display:block}.first-shift-module__lzeC5q__scoreCard>div:first-child>span{font-family:var(--mono);letter-spacing:.09em;text-transform:uppercase;font-size:8px;font-weight:700}.first-shift-module__lzeC5q__scoreCard>div:first-child>strong{letter-spacing:-.06em;margin-top:8px;font-family:Georgia,Times New Roman,serif;font-size:38px;font-weight:400}.first-shift-module__lzeC5q__scoreCard small{font-family:var(--mono);margin-left:3px;font-size:9px}.first-shift-module__lzeC5q__progressRing{--progress:0deg;background:conic-gradient(var(--lab-forest) var(--progress), #12201926 0);border-radius:50%;place-items:center;width:62px;height:62px;display:grid}.first-shift-module__lzeC5q__progressRing:before{content:"";background:var(--lab-lime);border-radius:50%;grid-area:1/1;width:46px;height:46px}.first-shift-module__lzeC5q__progressRing span{z-index:1;font-family:var(--mono);grid-area:1/1;font-size:10px;font-weight:800}.first-shift-module__lzeC5q__metricList{gap:16px;margin-top:22px;display:grid}.first-shift-module__lzeC5q__metricItem dt{color:#f5f1e7a8;justify-content:space-between;gap:12px;margin-bottom:8px;font-size:10px;display:flex}.first-shift-module__lzeC5q__metricItem dt span{color:var(--lab-paper);font-family:var(--mono);font-size:9px}.first-shift-module__lzeC5q__metricItem meter,.first-shift-module__lzeC5q__budgetTrack meter{appearance:none;background:0 0;border:0;width:100%;height:5px;display:block}.first-shift-module__lzeC5q__metricItem meter::-webkit-meter-bar{background:#f5f1e71f;border:0;border-radius:999px;height:5px}.first-shift-module__lzeC5q__budgetTrack meter::-webkit-meter-bar{background:#f5f1e71f;border:0;border-radius:999px;height:5px}.first-shift-module__lzeC5q__metricItem meter::-webkit-meter-optimum-value{background:var(--lab-lime);border-radius:999px}.first-shift-module__lzeC5q__budgetTrack meter::-webkit-meter-optimum-value{background:var(--lab-lime);border-radius:999px}.first-shift-module__lzeC5q__metricGrid{background:var(--lab-line-dark);border:1px solid var(--lab-line-dark);border-radius:9px;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin-top:24px;display:grid;overflow:hidden}.first-shift-module__lzeC5q__metricGrid>div{background:var(--lab-forest-raised);min-height:91px;padding:14px}.first-shift-module__lzeC5q__metricGrid span,.first-shift-module__lzeC5q__metricGrid strong,.first-shift-module__lzeC5q__metricGrid small{display:block}.first-shift-module__lzeC5q__metricGrid span{color:#f5f1e785;font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;font-size:7px}.first-shift-module__lzeC5q__metricGrid strong{margin-top:9px;font-family:Georgia,Times New Roman,serif;font-size:20px;font-weight:400}.first-shift-module__lzeC5q__metricGrid small{color:#f5f1e77a;margin-top:5px;font-size:8px}.first-shift-module__lzeC5q__metricGrid small.first-shift-module__lzeC5q__lockedMetric{color:var(--lab-lime)}.first-shift-module__lzeC5q__budgetTrack{border-top:1px solid var(--lab-line-dark);margin-top:22px;padding-top:18px}.first-shift-module__lzeC5q__budgetTrack>div{color:#f5f1e794;font-family:var(--mono);text-transform:uppercase;justify-content:space-between;gap:12px;margin-bottom:9px;font-size:8px;display:flex}.first-shift-module__lzeC5q__replayPanel{background:#091813;grid-column:1/-1;padding:clamp(22px,3vw,36px)}.first-shift-module__lzeC5q__replayHeader{justify-content:space-between;align-items:flex-start;gap:30px;display:flex}.first-shift-module__lzeC5q__replayHeader>div:first-child>p:last-child{color:#f5f1e794;max-width:590px;margin-top:9px;font-size:12px;line-height:1.5}.first-shift-module__lzeC5q__eventCount{align-items:baseline;gap:6px;display:flex}.first-shift-module__lzeC5q__eventCount strong{font-family:Georgia,Times New Roman,serif;font-size:32px;font-weight:400}.first-shift-module__lzeC5q__eventCount span{color:#f5f1e77a;font-family:var(--mono);text-transform:uppercase;font-size:8px}.first-shift-module__lzeC5q__attemptComparison{grid-template-columns:minmax(220px,.7fr) minmax(0,1.3fr);gap:12px;margin-top:24px;display:grid}.first-shift-module__lzeC5q__attemptPicker{gap:8px;padding-bottom:3px;display:flex;overflow-x:auto}.first-shift-module__lzeC5q__attemptChip,.first-shift-module__lzeC5q__attemptChipActive{color:#f5f1e7ad;text-align:left;border:1px solid var(--lab-line-dark);cursor:pointer;background:#f5f1e70a;border-radius:8px;min-width:126px;min-height:62px;padding:11px 13px}.first-shift-module__lzeC5q__attemptChipActive{color:var(--lab-ink);background:var(--lab-paper);border-color:var(--lab-paper)}.first-shift-module__lzeC5q__attemptChip span,.first-shift-module__lzeC5q__attemptChip small,.first-shift-module__lzeC5q__attemptChipActive span,.first-shift-module__lzeC5q__attemptChipActive small{display:block}.first-shift-module__lzeC5q__attemptChip span,.first-shift-module__lzeC5q__attemptChipActive span{font-size:10px;font-weight:750}.first-shift-module__lzeC5q__attemptChip small,.first-shift-module__lzeC5q__attemptChipActive small{opacity:.62;font-family:var(--mono);text-transform:uppercase;margin-top:5px;font-size:7px}.first-shift-module__lzeC5q__comparisonStrip{border:1px solid var(--lab-line-dark);border-radius:8px;grid-template-columns:repeat(4,minmax(0,1fr));display:grid;overflow:hidden}.first-shift-module__lzeC5q__comparisonStrip>div{border-left:1px solid var(--lab-line-dark);background:#f5f1e709;min-width:0;padding:12px}.first-shift-module__lzeC5q__comparisonStrip>div:first-child{border-left:0}.first-shift-module__lzeC5q__comparisonStrip dt{color:#f5f1e76b;font-family:var(--mono);letter-spacing:.08em;text-transform:uppercase;font-size:7px}.first-shift-module__lzeC5q__comparisonStrip dd{text-overflow:ellipsis;white-space:nowrap;margin-top:7px;font-size:11px;font-weight:720;overflow:hidden}.first-shift-module__lzeC5q__comparisonStrip small{color:var(--lab-lime);font-family:var(--mono);margin-top:4px;font-size:7px;font-weight:500;display:block}.first-shift-module__lzeC5q__replayFilters{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;margin-top:24px;display:grid}.first-shift-module__lzeC5q__replayFilter,.first-shift-module__lzeC5q__replayFilterActive{color:#f5f1e7ad;text-align:left;border:1px solid var(--lab-line-dark);cursor:pointer;background:#f5f1e70a;border-radius:8px;min-height:70px;padding:13px 40px 13px 14px;position:relative}.first-shift-module__lzeC5q__replayFilterActive{color:var(--lab-ink);background:var(--lab-lime);border-color:var(--lab-lime)}.first-shift-module__lzeC5q__replayFilter span,.first-shift-module__lzeC5q__replayFilter small,.first-shift-module__lzeC5q__replayFilterActive span,.first-shift-module__lzeC5q__replayFilterActive small{display:block}.first-shift-module__lzeC5q__replayFilter span,.first-shift-module__lzeC5q__replayFilterActive span{font-size:11px;font-weight:750}.first-shift-module__lzeC5q__replayFilter small,.first-shift-module__lzeC5q__replayFilterActive small{opacity:.65;margin-top:5px;font-size:8px}.first-shift-module__lzeC5q__replayFilter b,.first-shift-module__lzeC5q__replayFilterActive b{font-family:var(--mono);font-size:9px;position:absolute;top:12px;right:12px}.first-shift-module__lzeC5q__timeline{margin-top:28px}.first-shift-module__lzeC5q__timelineEntry{grid-template-columns:48px minmax(0,1fr);display:grid}.first-shift-module__lzeC5q__timelineRail{justify-content:flex-start;display:flex;position:relative}.first-shift-module__lzeC5q__timelineRail:after{content:"";background:var(--lab-line-dark);width:1px;position:absolute;top:28px;bottom:0;left:13px}.first-shift-module__lzeC5q__timelineEntry:last-child .first-shift-module__lzeC5q__timelineRail:after{display:none}.first-shift-module__lzeC5q__timelineRail span{z-index:1;width:28px;height:28px;color:var(--lab-ink);background:var(--lab-paper);font-family:var(--mono);border:4px solid #091813;border-radius:50%;place-items:center;font-size:7px;font-weight:800;display:grid}.first-shift-module__lzeC5q__timelineBody{min-width:0;padding:2px 0 27px}.first-shift-module__lzeC5q__timelineBody h3{letter-spacing:-.015em;margin-top:8px;font-size:13px}.first-shift-module__lzeC5q__timelineBody>p{color:#f5f1e794;max-width:800px;margin-top:6px;font-size:11px;line-height:1.5}.first-shift-module__lzeC5q__timelineMeta{color:#f5f1e76b;font-family:var(--mono);letter-spacing:.06em;text-transform:uppercase;align-items:center;gap:8px;font-size:7px;display:flex}.first-shift-module__lzeC5q__timelineMeta time{margin-left:auto}.first-shift-module__lzeC5q__layerBadge{color:var(--lab-ink);background:var(--lab-blue);border-radius:999px;padding:4px 7px;font-weight:850}.first-shift-module__lzeC5q__layerBadge[data-layer=loop]{background:var(--lab-lime)}.first-shift-module__lzeC5q__layerBadge[data-layer=graph]{background:#e6b8ff}.first-shift-module__lzeC5q__builderEvent{margin-top:10px}.first-shift-module__lzeC5q__builderEvent>code{color:var(--lab-lime);font-family:var(--mono);font-size:9px}.first-shift-module__lzeC5q__builderEvent pre{color:#d8ece2;border:1px solid var(--lab-line-dark);max-height:220px;font-family:var(--mono);white-space:pre-wrap;background:#f5f1e70a;border-radius:7px;margin-top:9px;padding:13px;font-size:8px;line-height:1.6;overflow:auto}.first-shift-module__lzeC5q__builderEvent dl{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-top:8px;display:grid}.first-shift-module__lzeC5q__builderEvent dl div{background:#f5f1e706;border-radius:6px;min-width:0;padding:9px}.first-shift-module__lzeC5q__builderEvent dt{color:#f5f1e76b;font-family:var(--mono);text-transform:uppercase;font-size:7px}.first-shift-module__lzeC5q__builderEvent dd{color:#f5f1e7b8;font-family:var(--mono);text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:8px;overflow:hidden}.first-shift-module__lzeC5q__emptyReplay{color:#f5f1e780;border:1px dashed var(--lab-line-dark);border-radius:9px;justify-content:center;align-items:center;gap:16px;min-height:120px;display:flex}.first-shift-module__lzeC5q__emptyReplay span{font-family:Georgia,Times New Roman,serif;font-size:28px}.first-shift-module__lzeC5q__emptyReplay p{font-size:11px}.first-shift-module__lzeC5q__shiftResult{flex-direction:column;justify-content:center;align-items:flex-start;min-height:610px;display:flex}.first-shift-module__lzeC5q__shiftResult>p:not(.first-shift-module__lzeC5q__eyebrow){max-width:650px;color:var(--lab-ink-soft);margin-top:17px;font-size:15px;line-height:1.55}.first-shift-module__lzeC5q__passMark,.first-shift-module__lzeC5q__replayMark{color:var(--lab-ink);background:var(--lab-lime);border:1px solid var(--lab-ink);box-shadow:4px 4px 0 var(--lab-ink);font-family:var(--mono);letter-spacing:.14em;border-radius:4px;margin-bottom:22px;padding:8px 11px;font-size:10px;font-weight:850;transform:rotate(-2deg)}.first-shift-module__lzeC5q__replayMark{background:var(--lab-coral)}.first-shift-module__lzeC5q__gateGrid{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;width:100%;margin-top:27px;display:grid}.first-shift-module__lzeC5q__gateGrid>div{border:1px solid var(--lab-line-light);background:#fffdf7ad;border-radius:8px;padding:14px}.first-shift-module__lzeC5q__gateGrid>div[data-passed=false]{background:#ff795f24;border-color:#a73d2747}.first-shift-module__lzeC5q__gateGrid span{color:#4b6d5e;font-family:var(--mono);letter-spacing:.09em;text-transform:uppercase;font-size:7px;font-weight:800}.first-shift-module__lzeC5q__gateGrid>div[data-passed=false] span{color:#9a3f2b}.first-shift-module__lzeC5q__gateGrid strong{margin-top:6px;font-size:11px;display:block}.first-shift-module__lzeC5q__gateGrid p{color:var(--lab-ink-soft);margin-top:5px;font-size:9px;line-height:1.45}.first-shift-module__lzeC5q__primaryAction{min-height:48px;color:var(--lab-paper);background:var(--lab-ink);cursor:pointer;border:0;border-radius:6px;justify-content:center;align-items:center;gap:30px;margin-top:27px;padding:0 18px;font-size:11px;font-weight:750;display:inline-flex}.first-shift-module__lzeC5q__managerEscalation{background:#ff795f29;border:1px solid #a73d274d;border-radius:8px;max-width:650px;margin-top:27px;padding:16px 18px}.first-shift-module__lzeC5q__managerEscalation strong{color:#7e2e1d;font-family:var(--mono);letter-spacing:.09em;text-transform:uppercase;font-size:9px}.first-shift-module__lzeC5q__managerEscalation p{color:var(--lab-ink-soft);margin-top:7px;font-size:11px;line-height:1.5}.first-shift-module__lzeC5q__interactionError{color:#742b1c;background:#ff795f2e;border-radius:6px;margin-top:14px;padding:10px 12px;font-size:11px}.first-shift-module__lzeC5q__labFooter{border-top:1px solid var(--lab-line-dark);justify-content:space-between;align-items:center;gap:24px;width:min(1440px,100% - 48px);min-height:94px;margin:16px auto 0;display:flex}.first-shift-module__lzeC5q__labFooter strong,.first-shift-module__lzeC5q__labFooter span{display:block}.first-shift-module__lzeC5q__labFooter strong{font-size:11px}.first-shift-module__lzeC5q__labFooter span{color:#f5f1e77a;font-family:var(--mono);margin-top:4px;font-size:8px}.first-shift-module__lzeC5q__labFooter>div:last-child{gap:8px;display:flex}.first-shift-module__lzeC5q__labFooter button{min-height:38px;color:var(--lab-paper);border:1px solid var(--lab-line-dark);cursor:pointer;background:0 0;border-radius:6px;padding:0 14px;font-size:10px}.first-shift-module__lzeC5q__labShell :is(button,a,[tabindex]):focus-visible{outline:3px solid var(--lab-coral);outline-offset:3px}.first-shift-module__lzeC5q__loadingShell{grid-template-rows:auto 1fr;display:grid}.first-shift-module__lzeC5q__loadingCard{align-content:center;place-items:center;gap:20px;display:grid}.first-shift-module__lzeC5q__loadingMark{width:66px;height:66px;color:var(--lab-ink);background:var(--lab-lime);font-family:var(--mono);border-radius:50%;place-items:center;font-size:15px;font-weight:850;animation:1.3s ease-in-out infinite alternate first-shift-module__lzeC5q__breathe;display:grid}.first-shift-module__lzeC5q__loadingCard p{color:#f5f1e7a6;font-size:13px}.first-shift-module__lzeC5q__srOnly{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@keyframes first-shift-module__lzeC5q__breathe{to{transform:scale(1.04);box-shadow:0 0 0 14px #d8ff6914}}@media (max-width:1120px){.first-shift-module__lzeC5q__labGrid{grid-template-columns:220px minmax(0,1fr)}.first-shift-module__lzeC5q__metricsPanel{grid-column:1/-1}.first-shift-module__lzeC5q__metricsPanel .first-shift-module__lzeC5q__metricGrid{grid-template-columns:repeat(4,minmax(0,1fr))}}@media (max-width:780px){.first-shift-module__lzeC5q__simBanner{align-items:flex-start;padding:9px 16px;position:relative}.first-shift-module__lzeC5q__simBanner>div:first-child{align-items:flex-start}.first-shift-module__lzeC5q__simBanner .first-shift-module__lzeC5q__bannerDot{display:none}.first-shift-module__lzeC5q__simBanner>div:first-child>span:last-child{max-width:210px;line-height:1.35}.first-shift-module__lzeC5q__labHeader{grid-template-columns:1fr auto;width:calc(100% - 28px);padding-block:14px}.first-shift-module__lzeC5q__shiftIdentity{display:none}.first-shift-module__lzeC5q__progressBar,.first-shift-module__lzeC5q__labGrid,.first-shift-module__lzeC5q__labFooter{width:calc(100% - 28px)}.first-shift-module__lzeC5q__labGrid{grid-template-columns:minmax(0,1fr);margin-top:14px}.first-shift-module__lzeC5q__queuePanel,.first-shift-module__lzeC5q__casePanel,.first-shift-module__lzeC5q__metricsPanel,.first-shift-module__lzeC5q__replayPanel{grid-column:1;width:100%;min-width:0}.first-shift-module__lzeC5q__caseQueue{scroll-snap-type:x mandatory;grid-template-columns:none;grid-auto-columns:minmax(180px,1fr);grid-auto-flow:column;padding-bottom:5px;overflow-x:auto}.first-shift-module__lzeC5q__attemptComparison{grid-template-columns:1fr}.first-shift-module__lzeC5q__comparisonStrip{grid-template-columns:repeat(2,minmax(0,1fr))}.first-shift-module__lzeC5q__comparisonStrip>div:nth-child(3){border-left:0}.first-shift-module__lzeC5q__queueCase,.first-shift-module__lzeC5q__queueCaseActive{scroll-snap-align:start}.first-shift-module__lzeC5q__casePanel{min-height:auto}.first-shift-module__lzeC5q__decisionGrid,.first-shift-module__lzeC5q__replayFilters{grid-template-columns:1fr}.first-shift-module__lzeC5q__decisionCard{min-height:168px}.first-shift-module__lzeC5q__metricsPanel .first-shift-module__lzeC5q__metricGrid{grid-template-columns:repeat(2,minmax(0,1fr))}.first-shift-module__lzeC5q__gateGrid{grid-template-columns:1fr}}@media (max-width:520px){.first-shift-module__lzeC5q__simBanner>div:last-child,.first-shift-module__lzeC5q__labWordmark small{display:none}.first-shift-module__lzeC5q__modeToggle button{min-height:38px;padding-inline:11px}.first-shift-module__lzeC5q__casePanel,.first-shift-module__lzeC5q__queuePanel,.first-shift-module__lzeC5q__metricsPanel,.first-shift-module__lzeC5q__replayPanel{border-radius:10px;padding:18px}.first-shift-module__lzeC5q__caseHeader h1,.first-shift-module__lzeC5q__shiftResult h1{font-size:36px}.first-shift-module__lzeC5q__messageCard header{flex-wrap:wrap;align-items:flex-start}.first-shift-module__lzeC5q__messageChannel{text-align:left;width:100%;margin:4px 0 0 54px}.first-shift-module__lzeC5q__ownerBrief,.first-shift-module__lzeC5q__outcomeGood,.first-shift-module__lzeC5q__outcomeWarning{grid-template-columns:1fr}.first-shift-module__lzeC5q__decisionHeading,.first-shift-module__lzeC5q__replayHeader,.first-shift-module__lzeC5q__labFooter{flex-direction:column;align-items:flex-start}.first-shift-module__lzeC5q__labFooter{justify-content:center;padding-block:20px}.first-shift-module__lzeC5q__builderStrip,.first-shift-module__lzeC5q__builderEvent dl{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){.first-shift-module__lzeC5q__progressBar span,.first-shift-module__lzeC5q__decisionCard,.first-shift-module__lzeC5q__loadingMark{transition:none;animation:none}}